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+31855055782 - info@nichefragrance.nl
Middle Eastern Scents, Unveiling Your Elegance

Frequently Asked Questions

What shipping methods are available?

The Netherlands
Standard: 7 euros
Free: Free from 75 euros
1 - 2 Business Days (Incl Saturday)

Belgium
Standard: 10 euros
Free: Free from 100 euros
1 - 2 Business Days (incl Saturday)

Germany
Standard: 10 euros
Free: Free from 100 euros
2 - 3 Working Days (Incl Saturday)

Which payment options do you accept?

Ideal,

Visa,

MasterCard,

American Express,

How can I return a product?

Step 1

Please contact us by telephone number or email if you would like to return your order. We will send you confirmation of your request within 24 hours.

 

Step 2

NICHEFRAGRANCE will send you a link with which you can create a returns form or QR code. To return the products, the original NICHEFRAGRANCE shipping box must be reused

Step 3

NICHEFRAGRANCE has 7 days after receipt of the return to process the refund. The refund will be made via the same method with which the customer paid for the order. NICHEFRAGRANCE reserves the right to refund the difference between the value of the items shipped to the customer and the returned items in the following cases:
NICHEFRAGRANCE reserves the right to refund the difference between the value of items shipped to the customer and returned by the customer in the following cases:


- When the products have been used or manipulated by the customer, whether or not incorrectly or negligently due to their characteristics.


- When the products are used or damaged.

- When the customer has not sent the return in the original shipping box.

- When the lack of conformity is due to wear and tear resulting from normal use.

- If the serial or product identification number (GTIN) has been tampered with.

- If not all parts, accessories or boxes are returned with the product.


- When a gift product is included in the purchase, the included gift must be returned in perfect condition and with its seal intact. (Free perfume samples are excluded).

Step 4

NICHEFRAGRANCE informs you that if an order is part of a promotion that revolves around keeping an x ​​number of products or a special condition relevant to the purchase volume, this may lead to the loss of the promotion or discount applied to which order applies. Depending on the amount returned, there may be partial or total loss. For more information, please contact us


NICHEFRAGRANCE guarantees free return transport for all your orders. The customer does not have to pay anything for this, as returns are a free service.

When do I receive my order?

All orders placed before 4:00 PM will be shipped the same day. This means that you will receive your order within 1 - 2 working days.

Which countries do you ship to?

We ship to the Netherlands, Belgium and Germany

Are the perfumes you sell authentic?

Yes, all perfumes we sell are 100% authentic and directly sourced
of the brands or authorized distributors. We guarantee the quality and authenticity of our products.

What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?

The main difference is the concentration of fragrance oils, which
affects the longevity and intensity of the scent. Eau de Parfum has the highest concentration (typically 15-20%), followed by Eau de Toilette (5-15%) and Eau de Cologne (2-4%). As a result, EDPs tend to last longer and have a stronger odor than EDTs and EDCs.

Can I return or exchange a perfume if I don't like the scent?

Our return and exchange policy varies depending on specific circumstances. In general, unopened and unused products in the original packaging can be returned or exchanged within 30 days.
However, please refer to our returns policy for further information and contact
our customer service team if you have any concerns.

What is a fragrance note?

Fragrance notes are the individual scents that make up the
composition of a perfume exists. They are generally divided into three categories: top notes, middle notes (or heart notes), and base notes. Top notes are the first scents you notice and are usually lighter and more volatile. Middle notes emerge as the top notes disappear and form the heart of the fragrance. Base notes linger the longest and give depth and durability to the perfume.

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